Cancellation & Refund Policy

1. Free Cancellation

• Free cancellation up to 24 hours before the scheduled tour start time.
• Receive a 100% refund for eligible cancellations made within this period.
• No cancellation fees apply to eligible bookings.

2. Late Cancellation

• Cancellations made less than 24 hours before the scheduled tour start time are non-refundable.
• Same-day cancellations are non-refundable.
• No-shows are not eligible for refunds.

3. Changes to Your Booking

• Customers may request changes to their booking date, pickup time, or passenger details, subject to availability.
• Changes must be requested at least 24 hours before the tour.
• Additional charges may apply if the requested changes increase the tour cost.

4. Cancellation by JapanTourHub

If JapanTourHub cancels a confirmed tour due to operational issues, vehicle problems, severe weather, or other unforeseen circumstances:

• Customers will be offered an alternative tour date, subject to availability.
• Alternatively, customers may choose a full refund.
• No cancellation fees will be charged.

5. Weather Conditions

Some tours may be affected by severe weather conditions or road closures. If a tour cannot safely operate, JapanTourHub reserves the right to cancel or modify the itinerary. If the tour is cancelled by us, customers will be offered rescheduling or a full refund.

6. Refund Processing

• Approved refunds will be issued to the original payment method.
• Refunds will normally be initiated within 7 business days after cancellation approval.
• The time required for funds to appear in your account depends on your bank or payment provider.

7. How to Cancel

To request a cancellation, please contact our customer support team using the contact details provided in your booking confirmation.

Please include:

• Booking reference number
• Customer’s full name
• Scheduled tour date
• Reason for cancellation